FAQ

Get started with an online medical consultation. A licensed UK doctor will review your medical history and determine if a prescription treatment is right for you.

No, you do not need a prescription from your doctor to use FROM MARS. Get started with an online medical consultation, and if medically appropriate, you will receive a prescription for your prescribed treatment at no additional cost. 

Yes! Ordering FROM MARS is 100% confidential. We comply with GDPR. All orders are securely shipped with discreet packaging. 

FROM MARS is for any guy that is looking to improve their life and wellbeing by using medically proven treatments which are safe and effective. 

FROM MARS is currently available in the England, Scotland, Northern Ireland and Wales, and Germany. 

The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information from individuals who live in the European Union (EU) 

Yes! Being ICO (Information Commissioner's Office) accredited, all your information is stored securely in compliance with GDPR. We will never share or sell your information with any third parties.  

Yes, FROM MARS is compliant with GDPR. 

You can contact us and we will be happy to assist with your request to delete your information. 

FROM MARS is an online men’s wellness company that offers a safe and discreet way for men to go online, avoid the awkward doctor talk and receive medically proven treatments in the mail from our licensed pharmacy. 

Yes, ordering FROM MARS is 100% legal. Pharmacy FROM MARS is a fully licensed pharmacy and is regulated by the General Pharmaceutical Council (GPhC) and is accredited for the distance selling of medicines by the Medicine and Healthcare Products Regulatory Agency (MHRA). We are also registered with the information commissioner's office - registration ZA501063. 

All medications sold FROM MARS are 100% genuine and authentic. All medications are supplied from the United Kingdom and are approved by the Medicine and Healthcare Products Regulatory Agency (MHRA). If you access our services from Germany, we use German licensed products which are approved by the appropriate competent authority in charge of medicines regulation in Germany. 

Always take the medicine as prescribed by your doctor. The instructions, along with any warnings, will appear on the medication label or pouch. 

Yes, we are open on bank holidays. 

It’s totally up to you! You have the option to let us know if you want to notify your GP at the end of the online consultation.  However, we recommend that you your GP is informed, since they have a responsibility for your overall healthcare management. 

All of the products on the website are intended for use by men only, with the exception of Treclin, Valtrex and valaciclovir.  

Yes. FROM MARS offers a treatment plan that can be rescheduled, paused or stopped at any time. Shipments are sent either monthly or every 3 months, depending on what you choose during your online consultation.    

You will automatically receive a £5 discount when signing up. There is no need to enter any special code. 

FROM MARS offers medically proven treatments to men who suffer from erectile dysfunction, hair loss, and other lifestyle conditions. A doctor will determine if a prescription treatment is medically appropriate for your condition.  

You can send us an email anytime at [email protected]   

If you already signed up for FROM MARS, you can login to your account to send a secure message to our customer support team.  

There is no shipping cost when ordering FROM MARS. All shipping is FREE.

In most cases, you will receive your medication the next business day if you place your order before 1pm. For orders placed on Friday, orders placed before 1pm will be delivered on Tuesday. 

Our customer support office and pharmacy will be closed on Bank Holidays.  Orders placed on Bank Holidays will be shipped the following day.

Yes, we only use discreet packaging. 

At this time, FROM MARS only ships to England, Scotland, Northern Ireland and Wales. Please check back for more information as we expand to other countries. 

Someone will need to be home to sign for the delivery.  

Get started with a doctor approved online consultation to determine if a prescription treatment is medically appropriate. 

Login to your account to manage your prescriptions and shipments. You can re-schedule or cancel your next order.  

If you think that the dosage of your medication is too weak, you can contact us and our doctor will determine if a higher dose of medication is medically appropriate for you.  

You can login to your account at any time to see your order status. You will receive an email and/or SMS text message when your order is shipped. 

Unfortunately, we cannot accept returns of prescription medicine for reuse or resale for safety reasons, and all sales are final. If you are unhappy with the product or feel that we made an error then please contact us. 

We accept all major credit and debit cards. 

FROM MARS is not covered by insurance.  

The cost of the doctor consultation is included in the medication price listed on the website. There are no additional costs. 

The medication costs are listed on the website.  

Always keep your medication out of the sight and reach of children. Store the medication at room temperature and make sure they are kept dry. Do not use the medicine past the expiry date which is printed on the pouch or outside packaging after the letters EXP. The expiry date refers to the last day of that month.

You are charged for the medication after the doctor approves your prescription and prior to each refill shipment. 

There is no additional cost for the consultation. The online visit and prescription fee is included in the medication cost. 

Your history will be reviewed by a licensed doctor within 2-3 working hours. 

Yes. FROM MARS enables licensed doctors to securely take care of patients remotely who are licensed to prescribe medicine.  Pharmacy FROM MARS is a fully licensed pharmacy and is regulated by the General Pharmaceutical Council (GPhC) and is accredited for the distance selling of medicines by the Medicine and Healthcare Products Regulatory Agency (MHRA). We are also registered with the information commissioner's office - registration ZA501063.

Yes, all medications are approved by the Medicine and Healthcare Products Regulatory Agency (MHRA) and are medically proven to treat specific conditions, and are dispensed by a licensed UK pharmacy. 

Yes, please contact us. 

Unfortunately FROM MARS cannot provide a copy of the prescription.  

Yes, please contact us for assistance. 

No, FROM MARS does not replace your primary care physician/GP and we strongly urge you to notify them of the orders that you place with us. 

No, video chat with a doctor is not required. 

You can login to your account at any time and click on Messages to send a secure message to your doctor.  

You should immediately report any adverse reactions to the Yellow Card website.  We also encourage that you contact our pharmacy so that we can log the incident in our drug safety registers.  You can contact the pharmacy at [email protected]  

In the event you cannot contact our pharmacy team during operating hours, you should:  

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk. Medical emergencies can include:  

1. loss of consciousness 

1. an acute confused state 

1. fits that are not stopping  

1. persistent, severe chest pain 

1. breathing difficulties 

1. severe bleeding that cannot be stopped  

1. severe allergic reactions 

1. severe burns or scalds 

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Call 111 if:  

• you need medical help fast but it's not a 999 emergency  
• you think you need to go to A&E or need another NHS urgent care service  
• you don't know who to call or you don't have a GP to call  
• you need health information or reassurance about what to do next