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Complaints

FROM MARS and its subsidiary pharmacy (“Pharmacy FROM MARS”) is committed to a high level of customer care. However, we recognise that from time to time, you may not be satisfied with our product quality or service. In these instances, our aim is to resolve your complaint to the best of your satisfaction.

THE COMPLAINTS PROCESS

Complaints must be received using our electronic form providing us with

NEXT STEPS

WHAT TO EXPECT

A final response, which adequately addresses the complaint to your satisfaction.

SUPERINTENDENT OFFICE CONTACT DETAILS

frommars.com/uk is operated by Planet Medical Limited.

Planet Medical Limited d.b.a FROM MARS Pharmacy is a registered UK pharmacy located at: 209b Chipstead Valley Road, COULSDON, Surrey, CR5 3BR, UK.

Planet Medical Limited is registered with the GPhC, number 1036487. You can confirm registration by clicking here.

Superintendent Pharmacist Navin Khosla GPhC No. 2043964. You can confirm registration by clicking here.

MEDICAL SERVICES CONTACT DETAILS

The FROM MARS medical prescribing service is overseen by Dr. Aysha Butt.

Dr. Aysha Butt is registered with the General Medical Council No. 6164178. You can confirm registration by clicking here.

You can contact the doctor directly from your My Account Page or by email: [email protected]

MAKE A COMPLAINT

Last updated: October 20, 2020